PARKING CONTROL OFFICER - 9160

GRADE - 104

PAY RANGE - $20.92 - $29.83/hr - plus a comprehensive benefits package

GENERAL STATEMENT OF DUTIES:

Enforces all parking laws and ordinances within the City of Manchester; performs directly related work as required.

DISTINGUISHING FEATURES OF THE CLASS:

The principal function of an employee in this class is to ensure adherence to parking laws and ordinances. The work is performed under the supervision and direction of the Parking Manager and Parking Operations Superintendent but considerable leeway is granted for the exercise of independent judgment and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with other City employees, law enforcement officials from other jurisdictions, business and home owners, and the public. The principal duties of this class are performed in an outdoor work environment with potential personal hazards.

EXAMPLES OF ESSENTIAL WORK:

• Patrols an assigned area to monitor for parking violations, issue citations and/or warnings as warranted;
• Ensures public safety by keeping fire hydrants, fire lanes, crosswalks, traffic signs, and handicap facilities, including ramps, parking spaces, and access lanes, open, clear for use, and visible;
• Impounds vehicles parked overtime or illegally parked on City streets or private property;
• Serves as a central information point for citizens, answering questions regarding public parking issues, as well as general information about the City of Manchester;
• Develops and maintains familiarity with all applicable parking/traffic laws in order to justifiably issue citations;
• Completes written reports on vehicle impoundments, stolen vehicles, found property, and related information;
• Enforces parking violations to prevent traffic congestion, accidents, or blocked ingress/egress points;
• Monitors compliance with parking meters, loading zones or other timed or restricted parking areas to maintain access to retail, entertainment, and dining establishments and public buildings and facilities;
• Operates a hand-held ticket processor for issuing parking tickets;
• Enters, maintains, and retrieves statistical data on citations, impoundments, and habitual scofflaws;
• Reports accidents, abandoned cars, suspicious activity, crimes in progress, and other emergencies to Emergency Communications Dispatch;
• Performs parking maintenance duties as needed;
• Performs snow removal, sanding and salting activities as needed;
• Educates members of the public on parking laws and enforcement;
• Provides guidance and demonstrations to new employees in similar positions;
• Keeps supervisors informed of work progress, issues, and potential solutions;
• Attends meetings and training to stay current on relevant practices and developments;
• Responds to citizen inquiries courteously and promptly;
• Coordinates regularly with others to enhance interdepartmental efficiency; and
• Performs additional duties as required by the classification.

REQUIRED KNOWLEDGE SKILLS AND ABILITIES:

• Thorough knowledge of all related parking laws within the City of Manchester;
• Substantial knowledge of Police Department activities, purposes, and procedures;
• Ability to perform in a courteous and professional manner in all situations, including those in which individuals may be hostile regarding a parking or traffic ordinance;
• Ability to advise and direct Police Officers and other emergency personnel and to quickly disseminate crucial information in a clear, concise, and understandable manner;
• Ability to draw out needed information from persons involved in all types of emergency situations;
• Ability to communicate effectively with others, both orally and in writing, using both technical and non-technical language;
• Ability to understand and follow oral and/or written policies, procedures and instructions;
• Ability to prepare and present accurate and reliable reports containing findings and recommendations;
• Ability to operate or quickly learn to operate a personal computer using standard or customized software applications appropriate to assigned tasks;
• Ability to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions;
• Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines;
• Ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology;
• Integrity, ingenuity, and inventiveness in the performance of assigned tasks.

ACCEPTABLE EXPERIENCE AND TRAINING:

• Graduation from High School or possession of a GED; and
• Three to five years of experience in legal enforcement operations; and
• Zero to two years of experience with parking garage maintenance; or
• Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.

REQUIRED SPECIAL QUALIFICATIONS:

• Valid Driver’s License;
• First Aid; and
• Naloxone (NARCAN Training Certificate;
• Ability to pass a background check.

ESSENTIAL PHYSICAL ABILITIES:

• Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively;
• Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to monitor parking activities;
• Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate a hand-held computerized ticket machine and related equipment;
• Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to turn, reach and grasp repetitively;
• Sufficient strength and endurance, with or without reasonable accommodation to lift, carry and move objects, through a full range of motion, up to 50 pounds occasionally, 30 pounds frequently and 20 pounds consistently;
• Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to have access to all areas of the City.