PARKING CONTROL OFFICER - 9160

PAY RANGE - $18.54 - $20.85/hr - plus a comprehensive benefits package

GRADE 12

General Statement of Duties:

Enforces all parking laws and ordinances within the City of Manchester; performs directly related work as required.

Examples of Essential Work:

• Patrols an assigned area to monitor for parking violations, issue citations and/or warnings as warranted;
• Impounds vehicles parked overtime or illegally parked on City streets or private property;
• Serves as a central information point for citizens, answering questions regarding public parking issues, as well as general information about the City of Manchester;
• Completes written reports on vehicle impoundments, stolen vehicles, found property and related information;
• Operates a hand-held ticket processor for issuing parking tickets;
• Enters, maintains and retrieves statistical data on citations, impoundments and habitual scofflaws;
• Reports accidents, abandoned cars, suspicious activity and crimes in progress to Emergency Communications Dispatch;
• Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions;
• Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems;
• Attends meetings, conferences, workshops and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices and new developments in assigned work areas;
• Responds to citizens’ questions and comments in a courteous and timely manner;
• Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities;
• Performs other directly related duties consistent with the role and function of the classification.

Required Knowledge, Skills and Abilities:

• Thorough knowledge of all related parking laws within the City of Manchester;
• Substantial knowledge of Police Department activities, purposes and procedures;
• Ability to perform in a courteous and professional manner in all situations, including those in which individuals may be hostile regarding a parking or traffic ordinance;
• Ability to advise and direct Police Officers and other emergency personnel and to quickly disseminate crucial information in a clear, concise and understandable manner;
• Ability to draw out needed information from persons involved in all types of emergency situations;
• Ability to communicate effectively with others, both orally and in writing, using both technical and non-technical language;
• Ability to understand and follow oral and/or written policies, procedures and instructions;
• Ability to prepare and present accurate and reliable reports containing findings and recommendations;
• Ability to operate or quickly learn to operate a personal computer using standard or customized software applications appropriate to assigned tasks;
• Ability to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions;
• Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines;
• Ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology;
• Integrity, ingenuity and inventiveness in the performance of assigned tasks.

Acceptable Experience and Training:

• Graduation from High School or possession of a GED; and
• Some experience in legal enforcement operations; or
• Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.

Required Special Qualifications:

• Valid New Hampshire driver’s license;
• Ability to pass a background check.

Essential Physical Abilities:

• Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively;
• Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to monitor parking activities;
• Sufficient manual dexterity with or without reasonable accommodation, which permits the employee to operate a hand-held computerized ticket machine and related equipment;
• Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to have access to all areas of the City.