POLICE SERVICES SPECIALIST - 2025

GRADE - 105

PAY RANGE - $21.65 - $24.37 DOE - plus a comprehensive benefits package

GENERAL STATEMENT OF DUTIES:

Serves as an initial contact person for receiving the public within the Manchester Police Department; renders assistance to the general public and takes whatever action necessary and appropriate to meet the needs and requests for public service; performs directly related work as required.

DISTINGUISHING FEATURES OF THE CLASS:

The principal function of an employee in this class is to identify and provide for proper Police services to be provided to the public who enter the Police Department seeking assistance and information. The work is performed under the supervision and direction of the Telecommunications Manager – Police but considerable leeway is granted for the exercise of independent judgement and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with other City employees and the public. The principal duties of this class are performed in a general office environment.

EXAMPLES OF ESSENTIAL WORK:

• Admits and makes initial contact with the public at the reception area; screens individuals according to the service they require;
• Assists visitors with issues such as towed vehicles, lost property, and fraud, theft, and criminal mischief reports;
• Prepares and types Police reports, including interviewing victims, witnesses, and appropriate others to gather information;
• Files subpoenas and serves them to the public;
• Records and reports tips from the crime report line;
• Enters tow reports into the computer;
• Participates in preparing complaints and other Departmental paperwork as assigned;
• Maintains tact and composure when dealing with potentially agitated individuals;
• Performs switchboard and other communications tasks as assigned;
• Performs staff support duties in processing prisoners;
• Coordinates, distributes, files, and prepares Police records and statistical requirements;
• Performs follow-up investigations by telephone for ongoing, re-opened, or special assignment cases;
• Prepares case supplemental reports;
• Obtains statements and documents used as official Police records;
• Coordinates the dissemination of Police reports within the Department;
• Receives and reports criminal information;
• Responds to requests for information from the public regarding Police procedures and objectives;
• Provides guidance and demonstrations to new employees in similar positions;
• Keeps supervisors informed of work progress, issues, and potential solutions;
• Responds to citizen inquiries courteously and promptly;
• Coordinates regularly with others to enhance interdepartmental efficiency; and
• Performs additional duties as required by the classification.

REQUIRED KNOWLEDGE SKILLS AND ABILITIES:

• Thorough knowledge of current principles and procedures involved in investigations and Police records management;
• Substantial knowledge of the goals and purposes involved in municipal policing;
• Ability to communicate effectively with others, both orally and in writing, using both technical and non-technical language;
• Ability to handle confidential information with tact and discretion;
• Ability to deal with a wide range of persons, including those who may be upset concerning some decision or action by Police personnel;
• Ability to understand and follow oral and/or written policies, procedures, and instructions;
• Ability to prepare and present accurate and reliable reports containing findings and recommendations;
• Ability to operate or quickly learn to operate a personal computer using standard or customized software applications appropriate to assigned tasks;
• Ability to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions;
• Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines;
• Ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology;
• Integrity, ingenuity, and inventiveness in the performance of assigned tasks.

ACCEPTABLE EXPERIENCE AND TRAINING:

• Graduation from High School or possession of a GED, preferably supplemented by additional course work in Criminal Justice; and
• Zero to two years of experience in general office administration; or
• Any equivalent combination of experience and training which provides the knowledge, skills, and abilities necessary to perform the work.

REQUIRED SPECIAL QUALIFICATIONS:

• Ability to pass a background check.

ESSENTIAL PHYSICAL ABILITIES:

• Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively;
• Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to review a wide variety of written materials in both electronic and hardcopy formats;
• Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate a personal computer and related equipment;
• Sufficient strength and endurance, with or without reasonable accommodation to lift, carry and move objects, through a full range of motion, up to 10 pounds occasionally, 5 pounds frequently and 2 pounds consistently;
• Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to function within the general office environment.